1. What cashback is
Cashback is a share of the commission a partner store pays Zavrino for an eligible purchase made through a Zavrino link. It is paid only after the store confirms the sale to us. The amount and conditions for each store are shown on its offer card.
2. Eligibility
A purchase is eligible when all of these are true:
- You opened the store using the Shop via Zavrino button on a live offer, and completed the purchase in the same browser session.
- You didn't visit another cashback, coupon or price-comparison site between clicking through Zavrino and paying.
- The products, payment method, coupon and device (website or app) meet the offer's conditions.
- You sent a claim within 30 days of the order date.
- The order was not cancelled, returned or exchanged, and the store confirmed it.
3. How cashback is calculated
Unless an offer says otherwise, percentage cashback is calculated on the final amount paid for eligible products, excluding taxes, shipping, convenience or gift-wrap charges, and amounts paid with gift cards, wallet balance or store credit. “Up to” rates apply only to the product categories named in the offer. Flat cashback is paid once per eligible order.
4. Sending a claim
- Send one claim per order using the claim form or by email to support@zavrino.in, with the store name, order ID, order date and order value.
- Use the same email address for all your claims and withdrawal requests — your balance is kept against it.
- Keep your order confirmation email; we may ask you for it.
5. Tracking
We match your claim with the sales report the store or its affiliate network sends us. The usual tracking time for each store is shown on its offer card. If your order isn't in the report after that time, we'll ask the store to check where its process allows it. The store's records decide whether a sale was referred by Zavrino.
6. Statuses and approval
- Pending: your order is matched and awaiting the store's approval, usually until its return or cancellation window closes.
- Confirmed: the store has approved the sale; the cashback is added to your confirmed balance.
- Declined: the store has rejected the sale; we'll tell you the reason it gives.
- Paid: the cashback has been sent to you.
Confirmation times are set by each store and shown on its offer card. We email you whenever a claim changes status.
7. Why cashback may be declined or reversed
- The order was cancelled, returned, exchanged or not paid for.
- A coupon, payment method or product excluded by the offer was used.
- The store couldn't attribute the sale to Zavrino — for example because of blocked cookies or another site's link.
- The claim was sent more than 30 days after the order date, or duplicates an earlier claim.
- The claim breaks our Terms & Conditions, such as false or bulk-resale orders.
If you believe a decision is wrong, reply to our email within 15 days with your order confirmation and we'll review it with the store.
8. Withdrawals
- You can withdraw when your confirmed balance is at least ₹250.
- Withdrawals are paid by UPI or bank transfer, only to an account in your own name.
- Request a withdrawal using the withdrawal form from the email address linked to your claims.
- We aim to process valid requests within 7 working days and email you when payment is sent.
- Zavrino charges no withdrawal fee. Please check your payout details carefully; we may not be able to recover a payment sent to details you provided incorrectly.
- Pending cashback cannot be withdrawn.
9. Taxes
Any tax that applies to cashback under Indian law is your responsibility unless the law requires Zavrino to deduct it, in which case we'll show the deduction in your payment email.
10. Changes
Offers and this policy can change. Changes don't reduce cashback that is already confirmed. The conditions on the offer at the time of your purchase apply to that purchase.
11. Questions
Email: support@zavrino.in
Address: 60, Tronglaobi Makha Leikai
Bishnupur, Manipur
India